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Grand Rounds 09/11/13 @ BID-Needham - Peter B. Smulowitz, MD, MPH  

Communication, Apology & Resolution (CARe)
Last Updated: Aug 12, 2014 URL: http://bidmc.libguides.com/Smulowitz Print Guide RSS Updates
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Speaker: Date: Topic

Peter B. Smulowitz, MD, MPH

Sep. 11, 2013

Communication, Apology & Resolution (CARe)

      

    Responsibility for Content

    The take-away points and article links were sent by the Medical Library and the CME Committee.

    Diane E. Young, Information Specialist

    dyoung3@bidmc.harvard.edu

     

        

      Take-Away Points of the Presentation

      1. Early communication, an apology when appropriate, and proactive attempts at resolution can effectively reduce the incidence of lawsuits.

      2. Individual providers' responsibilities within the CARe program are to:   

               a. Report adverse events and seek out disclosure coaching.

               b. Actively communicate with patients in the aftermath of an adverse event and appropriately document the conversation.

               c. Continue caring for patients after an adverse event.

               d. Seek out help for themselves as the "second victim".

          

        Obtaining the PowerPoint Presentation

        Contact Lauren Oliva at loliva@bidneedham.org .

            
           

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