Speaker: Date: Topic
Peter B. Smulowitz, MD, MPH
Sep. 11, 2013
Communication, Apology & Resolution (CARe)
Responsibility for Content
The take-away points and article links were sent by the Medical Library and the CME Committee.
Diane E. Young, Information Specialist
Take-Away Points of the Presentation
1. Early communication, an apology when appropriate, and proactive attempts at resolution can effectively reduce the incidence of lawsuits.
2. Individual providers' responsibilities within the CARe program are to:
a. Report adverse events and seek out disclosure coaching.
b. Actively communicate with patients in the aftermath of an adverse event and appropriately document the conversation.
c. Continue caring for patients after an adverse event.
d. Seek out help for themselves as the "second victim".
Links to Articles Cited in the Presentation
- Boothman RC et al: Nurturing a culture of patient safety and achieving lower malpractict risk throug
- Gallagher TH et al: Choosing your words carefully: how physicians would disclose harmful medical err
- Gallagher TH et al: US and Canadian physicians' attitudes and experiences regarding disclosing error
- Kachalia A et al: Liability claims and costs before and after implementation of a medical error disc
Obtaining the PowerPoint Presentation
Contact Lauren Oliva at email@example.com .