This is the "Home" page of the "Grand Rounds 09/14/16 @ BID-Needham: Dr. Laura K. Rock" guide.
Alternate Page for Screenreader Users
Skip to Page Navigation
Skip to Page Content

Grand Rounds 09/14/16 @ BID-Needham: Dr. Laura K. Rock  

Building Trust Quickly: Why and How
Last Updated: Sep 26, 2016 URL: http://bidmc.libguides.com/Rock/2016 Print Guide RSS Updates
Home Print Page
  Search: 
 

Speaker: Date: Topic

Laura K. Rock, MD

Sep 14, 2016

Building Trust Quickly: Why and How

      

    Objectives of the Presentation

    Participants should be able to:

    • Discuss elements of how trust and rapport are established.
    • Discuss how trust and empathic care improve health care outcomes and save money.
    • Explain the effect of emotions on our ability to have cognitive conversations.
    • Consider a method for promoting trust when time is short.
        

      Rock L et al: Critical Care Communication Skills Training for Internal Medicine Residents

      Disclosures

      Director of Medical Education and Committee Members have indicated they have no relevant financial interests or relationships to disclose.

          

        Take-Away Points of the Presentation

        1. Convey interest and caring through your pace and tone of voice, body language.

        2. Introduce yourself and your role.

        3. Preview the agenda. "I'm here to meet you and introduce myself and to make sure I understand your goals and that you are clear on what we are doing today."

        4. Give 20 seconds of undivided attention with eye contact (without papers, computer or device) then explain the process, i.e., "Your comments are important so I'm going to take some notes."

        5. Ask-Tell-Ask: Begin with a question; Tell clearly and simply; Ask for questions and check understanding.

        6. Observe for emotion -- pause, validate, support.

        7. Ask yourself: Does this patient feel respected and cared for by me? Do we have rapport? If not, ask a question, explore whether there is emotion.

            

          Links to Abstracts of Articles Cited (contact Diane Young for full-text articles at dyoung3@bidmc.harvard.edu)

          Web-Ex Video of the Presentation

          Not available at this time.

              

            Pre- and Post-Test Questions

            Not available at this time.

                

              Critical Care Grand Rounds (BIDMC)

               

              Feedback Welcome

              Was this information helpful?

              How useful is this page?
              (1 = Not Useful, 5 = Very Useful!)

              Additional comments:


              Your Email:


              THIS SITE IS MAINTAINED BY KNOWLEDGE SERVICES AT THE BETH ISRAEL DEACONESS MEDICAL CENTER.
              CLICK HERE TO ASK A QUESTION OR REPORT A PROBLEM.

              Description

              Loading  Loading...

              Tip